IF SOMEONE ADDS A NEW CONTACT IN A CONTACT GROUP THAT HAS BEEN SHARED, WILL THESE CONTACTS APPEAR IN THE GROUP FOR ALL USERS
Yes. When a group is shared with users, they will all see the new contacts and will be able to modify them, delete them and add new ones, according to the permissions they have been granted.
THE CONTACTS OF A SHARED GROUP ARE NOT SYNCHRONIZED ON MY SMARTPHONE (BLACKBERRY, IPHONE, ANDROID, ETC.) OR IN OUTLOOK, WHY?
First you have to make sure that you set up a synchronization between your device and your Google Apps account (Google Sync). Shared groups will appear in your Android device. If you want your shared contacts to be synchronized in your Iphone or Outlook, you need to turn on the “My Contacts Folder Sync” switch located in the application interface.
WHY CAN ONLY THE ADMIN LOG IN THE APPLICATION?
The administrator is the only one who has the ability to decide which users and groups will have access to shared address books. However, anyone can share a contact by adding it in a shared group as long as he is an authorized user.
I SHARED A GROUP OF CONTACTS AND IT DOES NOT APPEAR TO SHARED USERS, IS IT WORKING ?
Our application is using Google Apps API’s. So the sharing operates as soon as Google server responds. Therefore, Shared Contacts for Gmail® is designed to sync as fast as possible.
HOW CAN I CHANGE PERMISSION SETTINGS FOR EACH USER?
Only the administrator can set permissions for each user, for each group. Permissions settings are located within the application interface.
WE ARE A GOOGLE APPS RESELLER AND OUR CUSTOMER IS INTERESTED BY YOUR APPLICATION, IS THERE A PARTNER PROGRAM?
Shared Contacts for Gmail® has partnerships with many Resellers. We are always open to establishing new partnerships. Contact us for more information about our Partnership Program.
IS THERE A SPECIAL PRICE FOR NON-PROFITS?
Yes! Non-Profit organization, governmental organizations and schools are eligible for a 30% discount.
THERE ARE 2 SUPER ADMINISTRATORS IN MY DOMAIN. CAN THEY BOTH USE THE APPLICATION?
Although anyone with a Super Administrator status can launch the application and initiate sharing, we recommend that only 1 person ever launch the app and create a sharing setup.
I’M RECEIVING AN ERROR THAT SAYS “YOU ARE NOT THE DOMAIN ADMINISTRATOR” WHEREAS I AM THE DOMAIN ADMINISTRATOR, WHAT DO I DO? “
Please check if the Domain Administrative API access is enabled in your domain. In order to do so:
1. Sign in to your Google Apps Admin console; 2. Click on “Security” account; 3. Click API reference;4. Make sure that the box “Enable API access” is checked; 5. Save changes. Then, log back into the application in a new browser window.